AIEQ Systems (PTY) Ltd

Block Hours in IT Support and Cybersecurity

Definition: At AIEQ Systems, we understand that the digital landscape is dynamic, and unforeseen challenges can arise at any moment. Our Adhoc Hours service in IT Support and Cybersecurity ensures that our customers have access to flexible and spontaneous support when they need it most. Our team of experts is ready to respond promptly to incidents, address emergent cybersecurity threats, and provide on-demand assistance during critical situations.


  • Scheduled Support Sessions: Clients can purchase Block Hours to schedule dedicated support sessions with AIEQ Systems, ensuring availability when needed.
  • Continuous Cybersecurity Monitoring: Our Block Hours service includes continuous monitoring and analysis of network traffic, identifying and addressing potential threats.
  • Planned Maintenance Activities: Organizations can utilize AIEQ Systems’ Block Hours for scheduled maintenance activities, preventing disruptions during regular business hours.


  • Tailored IT Support: AIEQ Systems’ Block Hours service allows clients to tailor their support sessions according to their specific needs, promoting a personalized and efficient support experience.
  • Enhanced Cybersecurity: With Block Hours, organizations benefit from continuous cybersecurity monitoring, addressing potential threats in a proactive manner.
  • Strategic Maintenance Planning: Our Block Hours service enables organizations to strategically plan and execute maintenance activities, optimizing the performance of their IT infrastructure.

Last year, 67% of executives reported an increase in the budget for Operated Services, 57% reported a rise in the budget for Managed Services, and 32% reported an increase in the budget for traditional outsourcing. In a nutshell, organizations are investing more money in Information Technology outsourcing services overall and you shall prefer to do too in 2024

45% of businesses have intended to boost their outsourcing, frequently emphasizing locating skill sets they can't access in-house.

More than 75% of executives said they would outsource IT services. The top three of them are IT infrastructure services, app and software development, and cybersecurity


  • Predictable Support: AIEQ Systems’ Block Hours service provides clients with predictable and scheduled support, ensuring assistance is available when required.
  • Cost Efficiency: Clients can take advantage of cost savings through our Block Hours service, paying for a predetermined amount of service time rather than individual services.
  • Resource Optimization: AIEQ Systems efficiently allocates resources during maintenance activities, minimizing disruptions and maximizing productivity.